Company:
BASF

Customer Care Representative Exports

Job ID: 1000540
Shift: Day Job


Description:

• Represents BASF as the primary point of contact for export affiliates/customers and, under direct supervision, is responsible for the entire order fulfillment process, including responsibility for export order documentation.
• Serves as the liaison for customers within BASF and also with external service providers.
• Performs routine tasks requiring resolution of many different, sometimes conflicting, issues.
• Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment.
• Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them.
• Monitors work queues to ensure orders are fulfilled as required and expedites shipments.
• Receives, processes and follows up on customer complaints/non conformances.
• Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control.
• Understands and follows defined Customer Care processes and procedures.
• Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment.
• Presents relevant topics at sales or other business meetings.
• This position is within a job family and will be filled at a level applicable to the qualifications of the successful candidate.
• Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate.
• Some degree of flexibility in working hours is required.
• Also may be handling after hours phone coverage.


Qualifications:

Required:

• Bachelors degree or professional work experience (customer collaboration; order management).
• BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
• Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications.
• Ability to handle multiple PC applications.
• Good written and verbal communication skills.
• Ability to set priorities and manage time in a dynamic work environment.
• Action oriented with good problem solving, analytical and math skills.


Desired:

• Knowledge and understanding of international export logistics, export/import order management, supply chain process, materials planning.
• Working knowledge in dealing with Letters of Credit.
• Knowledge of Non Conformance Management (NCM) process.
• APICS certification or working towards APICS certification.
• Knowledge of SAP.
• Knowledge of export processes.
• Developed business acumen.
• Ability to read, write and speak Spanish, French or German.